Review Management
All of your reviews. All in one place.
One dashboard for all your reviews
Monitor reviews from over 200+ reviews in a unified dashboard. Easily tag them, respond to them, or assign them to a rep as a ticket.
Reply with AI
Personalize your review replies at scale with help from AI and generate tailored, error-free responses with a single click.
Write the perfect response
Use AI to rephrase your replies and make sure they’re on-brand, empathetic, and consistent. Change your tone, make your replies longer or shorter, and fix grammatical errors with a single click.
Translate reviews and replies
You don’t need a translator to serve multilingual customers. Birdeye Reviews will automatically translate reviews into English — then translate your response in your customer’s language.
Digest review data
Understand the sentiment behind your customer reviews. Summarize hundreds of reviews with a single click to quickly learn what’s working — and what isn’t.
Stay on top of new reviews
Don’t let missed reviews become missed opportunities. Birdeye sends notifications for every review so you can read and respond in seconds.
Respond from anywhere
Put the power of Birdeye in the palm of your hand. With our mobile app, you can read and respond to reviews on-the-go.
Save time with pre-written replies
Effortlessly engage without extra effort. Save your team time and show customers you’re listening with customizable review response templates.
Reply at scale
Create custom automatic responses for specific review sources, locations, or star ratings to engage your customers without lifting a finger.
Measure success with personalized reports
Track performance, share results, and deliver experiences your customers love with customized review reports built for your business.
Use reviews to create happier customers
Identify trends. Implement changes. Improve your workflows. With review insights, you have everything you need to deliver exceptional customer experiences.
Do more with Birdeye Reviews
Review Generation
Use industry leading automation to create a steady stream of fresh reviews across Google, Facebook, and other leading sites.
Review Marketing
Showcase, share, and scale your reviews to build trust with customers everywhere they’re searching.
